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The National Association of Estate Agents (NAEA) is the UK's leading professional body for estate agency. NAEA were established with the goal of upholding good practice and high professional standards in UK estate agency.

NAEA members are all united in their drive to uphold professional standards within the industry and deliver an unrivalled service to their clients.
With over 7000 members, NAEA is the largest professional body of estate agents, which brings with it a responsibility of leading the way in making the industry safer and fairer for everyone. If you are looking to move home, buy or sell property, choose one of our members.


·     That the agency has Professional Indemnity Insurance
·     To be consulting with an agent who is either experienced or qualified who can give you     up-to-date advice and guidance
·     That you are dealing with an agent who voluntarily follows the Conduct and Membership Rules laid out by NFoPP regulation
·     That you have a route to independent redress.

The Association of Residential Letting Agents is the UK's foremost professional body for letting agents. We believe letting agents should be regulated, both to protect you the consumer and to encourage and maintain high standards of customer service and knowledge within the property sector. ARLA keeps its members up-to-date with changes in legislation and provides training and guidance to aid members in all aspects of letting and managing a property.

Every year tenants and landlords lose thousands of pounds and suffer distress through dealing with agents who are inexperienced and do not deal with client money in a professional manner.

ARLA Licensed letting agents hold your money in a designated client account and accounts are independently inspected annually. You will receive a professional service from an ARLA Licensed agent but if things go wrong neither tenants nor landlords will be left out of pocket. Subject to CMP scheme limits and criteria.


·     Experienced and trained professionals
·     Understand and comply with complex legislative changes and best practice
·     Backed up by NFoPP Client Money Protection Scheme (CMP)
·      Accounts are independently inspected annually and accountants’ reports submitted to ARLA
·      ARLA agents have Professional Indemnity Insurance
·      Attend regular training to keep skills and experience up-to-date
·     Comply with the professional standards of the nationally recognised professional body for letting agents

The Dispute Service is an independent, not-for-profit company set up in 2003 to resolve complaints and disputes about tenants’ deposits in the private rented sector – speedily, cost-effectively and fairly. We operate the Tenancy Deposit Scheme, which is one of the three approved tenancy deposit protection schemes.

The Tenancy Deposit Scheme (TDS) protects the deposits that tenants give to private landlords. It also offers a way of resolving disputes about returning those deposits. Tenancy deposit protection schemes apply to all assured shorthold tenancies that started on or after 6 April 2007 in England and Wales where the annual rent does not exceed £100,000 a year. Under the Tenancy Deposit Scheme: • deposits will be protected during the tenancy; • the person or organization holding the deposit must return it to the tenant promptly at the end of the tenancy, provided there is no dispute about returning it; • any dispute about returning the deposit will be dealt with fairly by the Independent Case Examiner; • the Independent Case Examiner will decide the dispute quickly, and the deposit will be paid out without unnecessary delay.

The Guild
The Guild of Property Professionals (also known as The Guild) is a membership organisation with a national network in excess of 780 independently owned estate agents. Your local Guild Agent has exclusive access to a comprehensive range of tools, training and marketing as well as the latest IT facilities. These additional services enable them to provide you with a unique service to secure you a better result.

How the Guild can help you

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Property Ombudsman

The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990. The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases up to a maximum of £25,000 for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent.



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